We take as much care in shipping your order as we do in making our confections. Each order is hand packed and shipped via UPS. Currently we are unable to ship to international destinations or PO Boxes.
Please review your shipping information carefully before submitting your order. We are not responsible for packages returned due to incorrect or undeliverable addresses. Should a package need to be re-shipped, a second shipping charge will apply. We cannot guarantee the quality of product that is re-shipped.
HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE?
Orders received by 1pm PST Monday- Thursday will ship the same day. Orders received after 1pm PST or on weekends will be processed the next business day. Please see the map below for UPS Ground transit times. UPS does not include weekends as transit days.
HOW MUCH DOES SHIPPING COST?
Shipping is based on order size and whether cold-packing is necessary. We pass along any savings we get to our customers and NEVER charge for "handling." To calculate your shipping cost, you can add items to your Shopping Bag, and then use the shipping calculator on the Shopping Bag page.
WHAT IS THE STATUS OF MY ORDER?
You will receive an email directly from UPS as soon as your order ships with your tracking number. Track your order here with your UPS tracking number. If you have not yet received an email, feel free to contact us at email@example.com and we will get right back to you!
WILL MY ORDER REQUIRE A SIGNATURE?
We do not send your order with a signature required. If no one is available to receive the package, it will be left at the door. For this reason, please make sure the recipient has been notified that your gift is on its way. We are not responsible for orders delayed or for missing, stolen or damaged packages after they are delivered.
CAN I MAKE A CHANGE TO MY ORDER?
If you notice an error on your order, please notify us at firstname.lastname@example.org or call 650-276-8113 as soon as possible. We will make every effort to fix the error before your order is shipped.
CAN I PICK UP MY ORDER?